Citizens’ Charter

CITY MAYOR’S OFFICE

CITY LIBRARY & INFORMATION CENTER

Third Floor, SP Building, Magallanes Street, Davao City

Tel. No.: 222-7845 Telefax: 225-3137

Frontline Service                        ­­­­:­­­­­­­­­­­­­­­­­­­­­­­­­­    LIBRARY CARD ISSUANCE

 

Schedule                                        :    Monday to Friday – 7:00 A.M. – 7:00 P.M.

Who May Avail of the Service :   General Public
What are the Requirements    :   Valid Identification Card
P30.00 Annual Fee for Library Card

 

Duration                                        :   6 minutes

How to Avail of the Service

Step
Applicant/
Client Activity
Office Activity
Duration of Activity  under Normal Circumstances
Person
Responsible
Fees
Forms
1
Deposit bag
Release baggage number
  2 minutes
Baggage In charge
 
Logbook
2
Present Valid ID and submit application form
Administrative Section receives application for Library Card
  2 minutes
Library Staff
Library Card- P30
Valid ID /

 

Application Form

3
Submit Official Receipt after payment at the City Treasurer’s Office
Approve and type Library Card/

 

Issue claim stub

   3 minutes
Library Staff
 
Library Card/
4
Get the ID and sign in the logbook
Release ID and have the Library User sign on the logbook
  2 minutes
Library Staff
 
Library Card/

 

Logbook

End of Transaction
CITY MAYOR’S OFFICE
CITY LIBRARY & INFORMATION CENTER
Third Floor, SP Building, Magallanes Street, Davao City
Tel. No.: 222-7845 Telefax: 225-3137
Frontline Service                        ­­­­:­­­­­­­­­­­­­­­­­­­­­­­­­­    BORROWER’S CARD ISSUANCE
Schedule                                        :    Monday to Friday – 7:00 A.M. –7:00 P.M.
Who May Avail of the Service :    General Public
What are the Requirements    :    Valid Identification Card
                                                               Barangay ID/ Barangay Certificate
                                                               P30.00 Annual Fee for Borrower’s Card
                                                               Ordinance No. 158- 05 Series of 2005)
Duration                                         :   9 minutes
How to Avail of the Service
Step
Applicant/ Client Activity
Office Activity
Duration of Activity  under Normal Circumstances
Person Responsible
Fees
Forms
1
Deposit bag
Release baggage number
2 minutes
Baggage In charge
 
Logbook
2
 
Evaluate/Interview/
Give orientation on Borrowing
4 minutes
Library Staff
 
Application Form
3
Present Valid ID and submit application form
Administrative Section receives application for Borrower’s Card
3 minutes
Library Staff
Borrower’s Card – P30
 
4
Submit Official Receipt after payment at the City Treasure’s Office
Approve and Borrower’s Card/
Issue claim stub
One week mailing
 
Library Staff
 
Borrower’s Card
5
Get the ID and sign in the logbook
Release ID and have the Library User sign on the logbook
2 minutes
Library Staff
 
Logbook
End of Transaction
CITY MAYOR’S OFFICE
CITY LIBRARY & INFORMATION CENTER
Third Floor, SP Building, Magallanes Street, Davao City
Tel. No.: 222-7845 Telefax: 225-3137
Frontline Service                        ­­­­:­­­­­­­­­­­­­­­­­­­­­­­­­­    BOOK LENDING
Schedule                                        :    Monday to Friday – 7:00 A.M. – 7:00 P.M.
Who May Avail of the Service :    General Public with
What are the Requirements    :    Valid Identification Card
                                                               Borrower’s Card and Library Card
Duration                                         :   10 minutes
How to Avail of the Service
Step
Applicant/ Client Activity
Office Activity
Duration of Activity  under Normal Circumstances
Person Responsible
Fees
Forms
1
Deposit Bag at the baggage counter
Release baggage number
2 minutes
Baggage In charge
Logbook
2
Present Library Card
Check Library Card
1 minute
Officer of the Day (OD)
 
 
4
Present Borrower’s Card
Release borrowed book
5 minutes
Librarian/clerk
Logbook
5
Submit Approved Borrower’s Slip
Check loaned out books
2 minutes
Officer of the Day (OD)
End of Transaction
CITY MAYOR’S OFFICE
CITY LIBRARY & INFORMATION CENTER
Third Floor, SP Building, Magallanes Street, Davao City
Tel. No.: 222-7845 Telefax: 225-3137
Frontline Service                        ­­­­:­­­­­­­­­­­­­­­­­­­­­­­­­­    ONLINE PUBLIC ACCESS CATALOG
Schedule                                        :    Monday to Friday – 7:00 A.M. – 7:00 P.M.
Who May Avail of the Service :    Library User
What are the Requirements    :    Library Card
Duration                                        :    10 minutes
How to Avail of the Service
Step
Applicant/ Client Activity
Office Activity
Duration of Activity  under Normal Circumstances
Person Responsible
Fees
Forms
1
Deposit Bag at the baggage counter
Release baggage number
2 minutes
Baggage In charge
Logbook
2
Go to the OPAC homepage
Assist OPAC user
5-8
Minutes
Librarian/
Circulation In charge
NONE
4
Type word/
phrase/keyword in the search bar and check search button
5
End or continue search
End of Transaction
CITY MAYOR’S OFFICE
CITY LIBRARY & INFORMATION CENTER
Third Floor, SP Building, Magallanes Street, Davao City
Tel. No.: 222-7845 Telefax: 225-3137
Extension Services                      ­­­­:­­­­­­­­­­­­­­­­­­­­­­­­­­   MOBILE LIBRARY
                                                               DISASTER  EDUCATION MOBILE
                                                               LIBRARY TOURS
                                                               LIBRARY DESIGNATE  ORIENTATION/
                                                               TRAINING     
 Schedule                                        :   Monday to Friday – 7:00 A.M. – :00 P.M.
Who May Avail of the Service  :   Schools,  Barangays,  Libraries , Agencies
What are the Requirements     :   Letter
Duration                                         :
How to Avail of the Service
Step
Applicant/ Client Activity
Office Activity
Duration of Activity  under Normal Circumstances
Person Responsible
Fees
Forms
1
Submit letter request address to the City Librarian
Accepts and records letter request
2 minutes
Receiving In Charge
None
Logbook
2
Follow up letter request
Ensure that request is acted upon
1 minute
Receiving In Charge
4
Confirm the schedule
Approves/suggests rescheduling in case of conflict
5 minutes
Librarian
 
5
Finalize the activity 2 days before the activity
Prepare for the activity
 
Librarian
 
End of Transaction

Division

Reader’s Services

This section is directly responsible in dealing with clients by providing effective, efficient and easy access and retrieval of library materials in the following areas :

Circulation Area

  1. Directs researchers to appropriate books and other sources of

information in the Circulation

  1. Loans out circulation books to clients
  2. Conducts interview to clients applying for borrowers card
  3. Processes library/ borrowers card
  4. Gives assistance on the use of the OPAC
  5. Conducts service orientation

Children’s Services

  1. Conducts storytelling to elementary pupils
  2. Provides Interactive Children’s Educational Computer Games
  3. Furnishes area for recreational activities (i.e., board games, indoor

larong pinoy (i.e., sungka) and other educational games)

  1. Gives assistance in Art Session Activity

Periodical Services

  1. Provides updated newspaper clippings and indexes significant articles

including history materials

  1. Organizes information in the Vertical File to make it readily available to Users

       Filipiniana/Davaoeñana Section

           This section is a repository of materials regarding the Philippines/Davao either published within or outside the country, authored by a Filipino or foreign writers. This   section     includes books in the different fields of specialization. A     collection of special Filipiniana/Davaoeñana Books is also found in the  section.  It also contains the books allocated by the National Library of the Philippines.          

IT Section

The Information Technology Section offers computer and internet access, academic research, e-mails,  basic computer literacy tutorial and     e-gov services.

  1. Gives assistance on the use of the Net, E-Library, Tech4Ed, LEAP
  2. Basic Computer Literacy Tutorial
  3. E-Gov. services
  4. Printing

Multicultural/Special Corners

-American

-Australian

-Bangko Sentral ng Pilipinas

-Chinese

-Gender and Development (GAD)

-HWPL/IWPG (Korea)

-Iranian

-Inday Sara’s Corner

-Holcim

-Bangko Sentral ng Pilipinas

Reproduction Services

  1. Photocopying

Technical Section

Technical Services is responsible for acquiring, cataloging, and processing library collections materials in both hard copy and electronic formats.

  1. Receives and controls books
  2. Accessions newly acquired books
  3. Catalogs and classifies books
  4. Makes bibliographic information of books available in the Online Public Access Catalog (OPAC)
  5. Preserves library materials (i.e., repair, bindery)
  6. Assists in the retrieval of loaned-out and borrowed books

 Mobile Library Services

  1. Book Lending
  2. Storytelling
  3. Film Showing
  4. Basics in Computer Literacy Tutorial

Disaster Education Mobile Library  Services

Information Dissemination on

Disaster Prevention

 

Other services

1. Organize/Support-A-Reading Center

Other Services

  1. Handles library tours and library awareness through lectures upon

request

  1. Trains students from different Universities and Designated Librarians for on-the-job training in all phases of library work, giving lectures on trainings and seminars.

 CONTACT US

 Davao City Library & Information Center

3rd Floor SP Bldg., San Pedro St., Davao City

Tel. No.: 222-7845/227-3137

@dcl.davaocity.gov.ph

 

RULES AND REGULATIONS

Service Hours

The Library is open to clients from 7:00 a.m to 7:00 p.m. from Mondays thru Fridays. (No Noon Break)

General Rules

          Books, magazines and other library materials are easily accessible to the public as they are intended to serve them.  However, the following rules must be observed:

BAGGAGE COUNTER

  1. All users are advised to leave their bags at the baggage counter, except their wallets, electronic devices  and other valuable materials.  The library staff will not be responsible for any loss.
  2. Number tags will be issued corresponding to the owner’s belongings. They must be properly kept otherwise lost number will be charged. 
  3. Library staff are not held responsible for any lost unclaimed items at the baggage counter.

ENTRANCE AND EXIT

  1. All users must present their library cards upon entering. These cards are non-transferrable.
  2. Sign up the log sheet at the entrance.
  3. Present your belongings to the Officer of the Day (OD) before leaving the library.
  4. Users must be subjected for frisking/inspection before leaving the library.

ON LIBRARY USE

  1. The clientele are expected to handle library materials with care, they are intended to service a great number of users.
  2. Library users should return books, magazines to their proper places.
  3. No materials should be brought outside unless it has been recorded.

ON LIBRARY BEHAVIOR

  1. Speak softly when inside the library.
  2. Foods and drinks are to be taken outside the library except bottled water.
  3. Keep the library clean. Waste should properly disposed.
  4. Vandalism and mutilation of library materials are strictly prohibited.
  5. Set your Cell phones in silent or vibrating mode. Charging mobile phones and other devices are not allowed inside the library.

BORROWING PROCEDURE  

  1. IN-HOUSE USE
  1. Library card is required to avail in-house services. Books and other library materials can be photocopied adherent to the Copyright Law.
  2. Users may use the Online Public Access Catalog for easy retrieval of library materials needed.
  3. Users are required to sign the log sheet for statistical purposes.
  4. Periodical materials are to be read inside the area except when the area is fully occupied.
  5. Encyclopedia, multi-cultural section materials and other General Reference books should not be taken outside the library.
  1. ON LOANING OUT
  1. Holder of borrower’s card can avail a maximum of 3 fiction or circulation books for seven days. 
  2. A borrower may renew a book on or before due date, provided no has requested for it. A fine of one peso per day including Saturdays, Sundays and Holidays will be charged for overdue books.
  3. Special borrowers (i.e., City Government Employees) are allowed to take a maximum of 3 fiction/circulation books.
  4. Clippings, newspapers, magazines can be loaned out for photocopying purpsoses, to be returned at once.
  5. Lost books should be replaced with the same title, however, if the books are not available in the market, it should paid based on the present market value at the City Treasurer’s Office.

 

  • COMPUTER AND INTERNET USE
  1. Present library card and sign in the log-sheet.
  2. Use of the computer and internet facilities shall be on a first come, first served basis.  Priorities will be given to clients doing research and those who are accessing e-Government services.
  3. The following are strictly prohibited:
  4. altering the configurations and opening any application without permission from the IT personnel;
  5. Utilizing library equipment to access illegal materials as specified in the Internet use;
  6. Computer games/online games;
  7. bringing of food and beverages.

  

     DRESS CODE FOR THE CLIENTELE

            Mini skirt, mini shorts, revealing clothing are not allowed