Services
Citizens’ Charter
CITY MAYOR’S OFFICE
CITY LIBRARY & INFORMATION CENTER
Third Floor, SP Building, Magallanes Street, Davao City
Tel. No.: 222-7845 Telefax: 225-3137
Frontline Service : LIBRARY CARD ISSUANCE
Schedule : Monday to Friday – 7:00 A.M. – 7:00 P.M.
Who May Avail of the Service : General Public
What are the Requirements : Valid Identification Card
P30.00 Annual Fee for Library Card
Duration : 6 minutes
How to Avail of the Service
Step |
Applicant/
|
Office Activity |
Duration of Activity under Normal Circumstances |
Person
|
Fees |
Forms |
1 |
Deposit bag |
Release baggage number |
2 minutes |
Baggage In charge |
|
Logbook |
2 |
Present Valid ID and submit application form |
Administrative Section receives application for Library Card |
2 minutes |
Library Staff |
Library Card- P30 |
Valid ID /
Application Form |
3 |
Submit Official Receipt after payment at the City Treasurer’s Office |
Approve and type Library Card/
Issue claim stub |
3 minutes |
Library Staff |
|
Library Card/ |
4 |
Get the ID and sign in the logbook |
Release ID and have the Library User sign on the logbook |
2 minutes |
Library Staff |
|
Library Card/
Logbook |
End of Transaction |
CITY MAYOR’S OFFICE
CITY LIBRARY & INFORMATION CENTER
Third Floor, SP Building, Magallanes Street, Davao City
Tel. No.: 222-7845 Telefax: 225-3137
Frontline Service : BORROWER’S CARD ISSUANCE
Schedule : Monday to Friday – 7:00 A.M. –7:00 P.M.
Who May Avail of the Service : General Public
What are the Requirements : Valid Identification Card
Barangay ID/ Barangay Certificate
P30.00 Annual Fee for Borrower’s Card
Ordinance No. 158- 05 Series of 2005)
Duration : 9 minutes
How to Avail of the Service
Step |
Applicant/ Client Activity |
Office Activity |
Duration of Activity under Normal Circumstances |
Person Responsible |
Fees |
Forms |
1 |
Deposit bag |
Release baggage number |
2 minutes |
Baggage In charge |
|
Logbook |
2 |
|
Evaluate/Interview/Give orientation on Borrowing |
4 minutes |
Library Staff |
|
Application Form |
3 |
Present Valid ID and submit application form |
Administrative Section receives application for Borrower’s Card |
3 minutes |
Library Staff |
Borrower’s Card – P30 |
|
4 |
Submit Official Receipt after payment at the City Treasure’s Office |
Approve and Borrower’s Card/Issue claim stub |
One week mailing |
Library Staff |
Borrower’s Card |
|
5 |
Get the ID and sign in the logbook |
Release ID and have the Library User sign on the logbook |
2 minutes |
Library Staff |
|
Logbook |
End of Transaction |
CITY MAYOR’S OFFICE
CITY LIBRARY & INFORMATION CENTER
Third Floor, SP Building, Magallanes Street, Davao City
Tel. No.: 222-7845 Telefax: 225-3137
Frontline Service : BOOK LENDING
Schedule : Monday to Friday – 7:00 A.M. – 7:00 P.M.
Who May Avail of the Service : General Public with
What are the Requirements : Valid Identification Card
Borrower’s Card and Library Card
Duration : 10 minutes
How to Avail of the Service
Step |
Applicant/ Client Activity |
Office Activity |
Duration of Activity under Normal Circumstances |
Person Responsible |
Fees |
Forms |
1 |
Deposit Bag at the baggage counter |
Release baggage number |
2 minutes |
Baggage In charge |
– |
Logbook |
2 |
Present Library Card |
Check Library Card |
1 minute |
Officer of the Day (OD) |
– |
– |
4 |
Present Borrower’s Card |
Release borrowed book |
5 minutes |
Librarian/clerk |
– |
Logbook |
5 |
Submit Approved Borrower’s Slip |
Check loaned out books |
2 minutes |
Officer of the Day (OD) |
– |
– |
End of Transaction |
CITY MAYOR’S OFFICE
CITY LIBRARY & INFORMATION CENTER
Third Floor, SP Building, Magallanes Street, Davao City
Tel. No.: 222-7845 Telefax: 225-3137
Frontline Service : ONLINE PUBLIC ACCESS CATALOG
Schedule : Monday to Friday – 7:00 A.M. – 7:00 P.M.
Who May Avail of the Service : Library User
What are the Requirements : Library Card
Duration : 10 minutes
How to Avail of the Service
Step |
Applicant/ Client Activity |
Office Activity |
Duration of Activity under Normal Circumstances |
Person Responsible |
Fees |
Forms |
1 |
Deposit Bag at the baggage counter |
Release baggage number |
2 minutes |
Baggage In charge |
– |
Logbook |
2 |
Go to the OPAC homepage |
Assist OPAC user |
5-8Minutes |
Librarian/Circulation In charge |
NONE |
|
4 |
Type word/phrase/keyword in the search bar and check search button |
|||||
5 |
End or continue search |
|||||
End of Transaction |
CITY MAYOR’S OFFICE
CITY LIBRARY & INFORMATION CENTER
Third Floor, SP Building, Magallanes Street, Davao City
Tel. No.: 222-7845 Telefax: 225-3137
Extension Services : MOBILE LIBRARY
DISASTER EDUCATION MOBILE
LIBRARY TOURS
LIBRARY DESIGNATE ORIENTATION/
TRAINING
Schedule : Monday to Friday – 7:00 A.M. – :00 P.M.
Who May Avail of the Service : Schools, Barangays, Libraries , Agencies
What are the Requirements : Letter
Duration :
How to Avail of the Service
Step |
Applicant/ Client Activity |
Office Activity |
Duration of Activity under Normal Circumstances |
Person Responsible |
Fees |
Forms |
1 |
Submit letter request address to the City Librarian |
Accepts and records letter request |
2 minutes |
Receiving In Charge |
None |
Logbook |
2 |
Follow up letter request |
Ensure that request is acted upon |
1 minute |
Receiving In Charge |
– |
– |
4 |
Confirm the schedule |
Approves/suggests rescheduling in case of conflict |
5 minutes |
Librarian |
– |
|
5 |
Finalize the activity 2 days before the activity |
Prepare for the activity |
|
Librarian |
– |
|
End of Transaction |
Division
Reader’s Services
This section is directly responsible in dealing with clients by providing effective, efficient and easy access and retrieval of library materials in the following areas :
Circulation Area
- Directs researchers to appropriate books and other sources of
information in the Circulation
- Loans out circulation books to clients
- Conducts interview to clients applying for borrowers card
- Processes library/ borrowers card
- Gives assistance on the use of the OPAC
- Conducts service orientation
Children’s Services
- Conducts storytelling to elementary pupils
- Provides Interactive Children’s Educational Computer Games
- Furnishes area for recreational activities (i.e., board games, indoor
larong pinoy (i.e., sungka) and other educational games)
- Gives assistance in Art Session Activity
Periodical Services
- Provides updated newspaper clippings and indexes significant articles
including history materials
- Organizes information in the Vertical File to make it readily available to Users
Filipiniana/Davaoeñana Section
This section is a repository of materials regarding the Philippines/Davao either published within or outside the country, authored by a Filipino or foreign writers. This section includes books in the different fields of specialization. A collection of special Filipiniana/Davaoeñana Books is also found in the section. It also contains the books allocated by the National Library of the Philippines.
IT Section
The Information Technology Section offers computer and internet access, academic research, e-mails, basic computer literacy tutorial and e-gov services.
- Gives assistance on the use of the Net, E-Library, Tech4Ed, LEAP
- Basic Computer Literacy Tutorial
- E-Gov. services
- Printing
Multicultural/Special Corners
-American
-Australian
-Bangko Sentral ng Pilipinas
-Chinese
-Gender and Development (GAD)
-HWPL/IWPG (Korea)
-Iranian
-Inday Sara’s Corner
-Holcim
-Bangko Sentral ng Pilipinas
Reproduction Services
- Photocopying
Technical Section
Technical Services is responsible for acquiring, cataloging, and processing library collections materials in both hard copy and electronic formats.
- Receives and controls books
- Accessions newly acquired books
- Catalogs and classifies books
- Makes bibliographic information of books available in the Online Public Access Catalog (OPAC)
- Preserves library materials (i.e., repair, bindery)
- Assists in the retrieval of loaned-out and borrowed books
Mobile Library Services
- Book Lending
- Storytelling
- Film Showing
- Basics in Computer Literacy Tutorial
Disaster Education Mobile Library Services
Information Dissemination on
Disaster Prevention
Other services
1. Organize/Support-A-Reading Center
Other Services
- Handles library tours and library awareness through lectures upon
request
- Trains students from different Universities and Designated Librarians for on-the-job training in all phases of library work, giving lectures on trainings and seminars.
CONTACT US
Davao City Library & Information Center
3rd Floor SP Bldg., San Pedro St., Davao City
Tel. No.: 222-7845/227-3137
@dcl.davaocity.gov.ph
RULES AND REGULATIONS
Service Hours
The Library is open to clients from 7:00 a.m to 7:00 p.m. from Mondays thru Fridays. (No Noon Break)
General Rules
Books, magazines and other library materials are easily accessible to the public as they are intended to serve them. However, the following rules must be observed:
BAGGAGE COUNTER
- All users are advised to leave their bags at the baggage counter, except their wallets, electronic devices and other valuable materials. The library staff will not be responsible for any loss.
- Number tags will be issued corresponding to the owner’s belongings. They must be properly kept otherwise lost number will be charged.
- Library staff are not held responsible for any lost unclaimed items at the baggage counter.
ENTRANCE AND EXIT
- All users must present their library cards upon entering. These cards are non-transferrable.
- Sign up the log sheet at the entrance.
- Present your belongings to the Officer of the Day (OD) before leaving the library.
- Users must be subjected for frisking/inspection before leaving the library.
ON LIBRARY USE
- The clientele are expected to handle library materials with care, they are intended to service a great number of users.
- Library users should return books, magazines to their proper places.
- No materials should be brought outside unless it has been recorded.
ON LIBRARY BEHAVIOR
- Speak softly when inside the library.
- Foods and drinks are to be taken outside the library except bottled water.
- Keep the library clean. Waste should properly disposed.
- Vandalism and mutilation of library materials are strictly prohibited.
- Set your Cell phones in silent or vibrating mode. Charging mobile phones and other devices are not allowed inside the library.
BORROWING PROCEDURE
- IN-HOUSE USE
- Library card is required to avail in-house services. Books and other library materials can be photocopied adherent to the Copyright Law.
- Users may use the Online Public Access Catalog for easy retrieval of library materials needed.
- Users are required to sign the log sheet for statistical purposes.
- Periodical materials are to be read inside the area except when the area is fully occupied.
- Encyclopedia, multi-cultural section materials and other General Reference books should not be taken outside the library.
- ON LOANING OUT
- Holder of borrower’s card can avail a maximum of 3 fiction or circulation books for seven days.
- A borrower may renew a book on or before due date, provided no has requested for it. A fine of one peso per day including Saturdays, Sundays and Holidays will be charged for overdue books.
- Special borrowers (i.e., City Government Employees) are allowed to take a maximum of 3 fiction/circulation books.
- Clippings, newspapers, magazines can be loaned out for photocopying purpsoses, to be returned at once.
- Lost books should be replaced with the same title, however, if the books are not available in the market, it should paid based on the present market value at the City Treasurer’s Office.
- COMPUTER AND INTERNET USE
- Present library card and sign in the log-sheet.
- Use of the computer and internet facilities shall be on a first come, first served basis. Priorities will be given to clients doing research and those who are accessing e-Government services.
- The following are strictly prohibited:
- altering the configurations and opening any application without permission from the IT personnel;
- Utilizing library equipment to access illegal materials as specified in the Internet use;
- Computer games/online games;
- bringing of food and beverages.
DRESS CODE FOR THE CLIENTELE
Mini skirt, mini shorts, revealing clothing are not allowed